You can cancel your layby order at any time before you take delivery. This page explains when you get a full refund, when cancellation costs apply and how to cancel.
This policy forms part of your Layby Sale Agreement. Where anything here differs from your Terms of Sale, the Terms of Sale apply.
You can cancel your order at any time before the latest of these:
No goods are ever delivered before the cooling off period ends.
If you cancel during the cooling off period or the cancellation period, you receive a full refund of every payment made on that order. If any goods have already been delivered, return them to our office in the same condition you received them and we will refund the amounts paid on that order.
If you cancel after the 30 day cancellation period has passed but before the goods are delivered, you are refunded the payments made on that order less any cancellation costs.
If the amount to be refunded is less than the cancellation costs, the agreement is cancelled and the remaining balance of the cancellation costs is payable to us as a debt.
A dishonour fee of $5 applies each time a scheduled direct debit is missed, unless we have agreed to put that payment on hold. You can pause your payments for up to a total of 2 weeks by contacting us before the payment is due, and no dishonour fee applies for a payment placed on hold.
Nothing in this policy limits your rights to cancel under the Fair Trading Act 1986 or your rights in relation to the goods under the Consumer Guarantees Act 1993. If your agreement is an uninvited direct sale and we have not met the disclosure requirements in the Fair Trading Act, you may keep the right to cancel at any time.
Contact us by phone or email and let us know you want to cancel. Include your name and order details so we can find your account quickly.
