Last updated: July 2026
This policy explains how Everest collects, uses, stores and shares your personal information when you visit our website, apply for a weekly payment plan, or buy from us.
We are a New Zealand business and we handle your information in line with the Privacy Act 2020.
Everest is a trading name of Ashmont Group Limited, a New Zealand registered electronics and home goods retailer. We sell on layby with easy weekly payments. In this policy, "we", "us" and "our" mean Ashmont Group Limited. "You" means anyone who uses our website or buys from us.
You can contact us at any time about your information:
When you apply for a weekly payment plan or place an order, we collect:
We ask for this because we need to confirm who you are, confirm you are 18 or over, confirm you live in New Zealand, and set up your weekly payments.
When you visit our website we automatically collect technical information about your device and how you use the site. This includes your browser type, your IP address, your time zone, the pages you view, how long you spend on them, and how you arrived at our site.
We collect this using:
We use the information you give us to:
We use the technical information we collect automatically to keep our site secure, to fix problems, and to understand how people use the site so we can improve it.
When you sign a layby sale agreement with us, you authorise us to obtain a credit report about you and to share information with credit reference agencies. Please read this section before you sign.
To assess your ability to pay for your order and to verify the information you have given us, you authorise us to:
We may also require you to provide information to a credit decision support service, such as Credit Sense. Where we do, you authorise that service to share your information, and their analysis of it, with us.
This authorisation is contained in the layby sale agreement you sign. You can read the full terms in our sales terms.
If you default on your payments, you authorise us to disclose personal information about you to your employer, to credit reporting agencies, and to debt collection agencies. We may also disclose information to any third party making an authorised enquiry about you.
We would always rather talk to you first. If something changes and you are having trouble paying, contact us on 09 928 6828 and we will discuss your options.
We share your information where we need to. That means:
We use Google Analytics to understand how visitors use our site. You can read how Google handles your information at policies.google.com/privacy, and you can opt out at tools.google.com/dlpage/gaoptout.
We may also disclose your information where the law requires it, such as in response to a court order, warrant, or other lawful request, or where we need to protect our legal rights.
We do not sell your personal information.
Some of our people and service providers are located outside New Zealand, including in the Philippines. This means your personal information may be stored, accessed or processed overseas when we run your payment plan, provide customer support, or operate and maintain our website.
Where your information is disclosed to or accessed from outside New Zealand, we take reasonable steps to make sure it is protected by safeguards comparable to those under the Privacy Act 2020, including through our agreements with those providers.
We only send marketing emails to people who have asked for them or who have bought from us. Every marketing email includes an unsubscribe link. You can opt out at any time, and we will stop.
Opting out of marketing does not stop us sending you messages about your order or your payment plan, since we need to keep you informed about those.
If you receive an email you believe you did not ask for, forward it to info@everesttvs.co.nz and we will look into it.
We may show you advertising on other platforms based on your visit to our site. You can opt out of personalised advertising:
Our site does not currently change how it collects or uses information in response to a Do Not Track signal from your browser.
We keep your information for as long as we need it to run your payment plan, meet our legal obligations, resolve disputes, and enforce our agreements.
Once we no longer need it, we securely delete or de-identify it. Some records, such as financial records, must be kept for a set period under New Zealand law.
We take reasonable steps to protect your information from loss, misuse and unauthorised access. We keep your bank account details confidential and use them only as required to process direct debits. We keep your payment records confidential and disclose them only as required by law, or to an accountant, auditor or lawyer of ours who needs to know them.
No system is completely secure, so we cannot guarantee absolute security, but we take our responsibility here seriously.
Under the Privacy Act 2020 you have the right to:
To make a request, contact us at info@everesttvs.co.nz, call 09 928 6828, or write to PO Box 11207, Ellerslie, Auckland 1542. We will respond within 20 working days. There is no charge for a standard request, though we may charge a reasonable fee if a request is unusually large or complex, and we will tell you before we do.
If you are unhappy with how we have handled your information, contact us first at info@everesttvs.co.nz with "Complaint" in the subject line. We will acknowledge your complaint within 3 business days and respond within 14 business days.
If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner at privacy.org.nz or on 0800 803 909.
Our services are for people aged 18 and over. We do not knowingly collect information from anyone under 18. If you believe a child has given us their information, contact us and we will delete it.
We may update this policy from time to time, for example if our practices change or the law changes. The date at the top of this page shows when it was last updated.
The privacy terms you agree to when you sign are set out in full in our sales terms.
We’re easy to reach. Get in touch and we’ll help.
